Shipping Policy

Shipping Information

At Brightroom Shop, we are committed to getting your orders to you quickly and efficiently. We ship globally (excluding Asia and some remote areas).

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Timeframes

• Standard Shipping:
  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Cost: $12.95
• Free Shipping:
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Available for orders over $50

Returns & Exchanges Policy

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you’re not happy with your item, we’re here to help with our straightforward returns process.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of you receiving your order. All items must be in original, unused condition with all tags and packaging intact.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following products:

• Opened or used kitchenware and dining items
• Personalized or custom-made office supplies
• Any product that has been installed or assembled

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

1. Contact our customer service team at [email protected] within 15 days of receiving your order
2. Provide your order number and reason for return/exchange
3. We’ll email you a Return Authorization Number and instructions
4. Package the item securely with the original packaging
5. Ship the item to our returns center (you’ll be responsible for return shipping costs unless the return is due to our error)

Return Shipping Address

Once your return is approved, please ship your item to:

Brightroom Shop Returns
2914 Friendship Lane
San Jose, CA 95113
USA

Refund Information

Once we receive and inspect your returned item:

• Refunds will be processed within 5-7 business days
• Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
• You will receive an email confirmation when your refund has been processed

Exchange Process

For exchanges:

• Follow the same process as returns
• Clearly indicate the item you wish to exchange for
• We’ll ship your new item once we receive the returned product
• If the new item costs more, you’ll need to pay the difference
• If it costs less, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We’ll arrange for a replacement or refund and provide a prepaid shipping label for returns of defective items.