Term and Conditions

1. User Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Maintain the confidentiality of your account credentials
• Use the website only for lawful purposes
• Not engage in any fraudulent activities or misuse of our services
• Comply with all applicable laws and regulations in your jurisdiction
• Be responsible for any activities that occur under your account

2. Products and Services Description

Brightroom Shop specializes in:

• Kitchen & Dining products
• School & Office Supplies

We strive to provide accurate product descriptions, images, and specifications. However, slight variations may occur, and we cannot guarantee that your computer monitor’s display of colors will exactly match the product.

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payment Terms

Order Process:

• All orders are subject to acceptance and availability
• We will send an order confirmation email once your order is processed
• We reserve the right to refuse or cancel any order for any reason

Pricing:

• All prices are shown in US dollars
• We reserve the right to adjust prices at any time without notice
• You are responsible for any customs duties, taxes, or fees imposed by your country

Payment Methods:

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. By providing payment information, you represent that you are authorized to use the payment method.

4. Shipping Policy

We ship globally, excluding Asia and some remote areas. Please note the following:

• Orders are processed within 1-2 business days after payment confirmation
• We offer two shipping methods:
  • Standard Shipping ($12.95): via DHL or FedEx, delivery in 10-15 business days after shipment
  • Free Shipping: via EMS for orders over $50, delivery in 15-25 business days after shipment
• Delivery times are estimates and may vary due to destination and customs processing
• Tracking information will be provided for all shipments
• You are responsible for providing a correct shipping address

5. Returns and Exchanges

We want you to be completely satisfied with your purchase:

• Returns and exchanges are accepted within 15 days of receiving your order
• Items must be in original, unused condition with all tags and packaging intact
• Non-returnable items include:
  • Opened or used kitchenware and dining items
  • Personalized or custom-made office supplies
  • Any product that has been installed or assembled
• To initiate a return or exchange:
  1. Contact our customer service at [email protected] within 15 days
  2. Provide your order number and reason for return/exchange
  3. We’ll email you a Return Authorization Number and instructions
  4. Package the item securely with original packaging
  5. Ship to: Brightroom Shop Returns, 2914 Friendship Lane, San Jose, CA 95113 USA
• Return shipping costs are the customer’s responsibility unless the return is due to our error
• Refunds are processed within 5-7 business days after we receive and inspect the returned item
• Original shipping fees are non-refundable

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Brightroom Shop or our content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, modify, or republish any content from this site without our prior written consent.

The Brightroom Shop name and logo are trademarks of our company. You may not use these without our express written permission.

7. Limitation of Liability

Brightroom Shop shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• Your use or inability to use our website or services
• Any products purchased through our website
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on our website
• Any other matter relating to our website or services

Our maximum liability to you for any claim related to these terms or your use of our website shall not exceed the amount you paid for the product(s) in question.

8. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for information on how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of California, United States, without regard to its conflict of law principles.

11. Contact Information